Refund policy
RETURN POLICY
Returns are not available for glassware. If your glassware arrives damaged, it must be reported within 5 business days of delivery to be eligible for a refund. Otherwise, we reserve the right to refuse you a refund.
Other item returns are only available for orders delivered in the United States. Due to shipping costs, returns will have to be issued from the same order shipping location.
Return requests must be placed within 5 business days of delivery receipt of your package. Item(s) must be returned in unused condition with original tags still attached.
A refund will be issued in the original form of payment. Please note that we cannot refund the original shipping charge, with the exception of faulty or incorrectly shipped items.
Returns process:
- To request a return, please email your order number to support@permanenthangover.com
- If the return is accepted you will receive a return confirmation, including a shipping label. Print the shipping label, re-package the item(s), and ship via any facility accepting USPS.
- Once the return item(s) is received, you will be refunded the amount paid for the merchandise, excluding shipping, via the same payment method with which the order was initially issued. You will receive an email confirmation once the refund has been issued.
EXCHANGES
If our inventory allows, we are able to offer an exchange for any item found to be ill-fitting, faulty, or erroneously shipped.
